The Mike Lanny · Booking Policy
Last updated: 7 September 2026
Cancel at least 48 hours before the session and receive a full refund of the £15 booking deposit.
You may also change the appointment date or time without losing the deposit until the same deadline.
1. The 48-hour deadline
The deadline is exactly 48 hours before the booked session’s scheduled start time in the United Kingdom. For example, a session beginning at 2:00 pm on Thursday must be changed or cancelled no later than 2:00 pm on Tuesday.
2. Changes made in time
Before the deadline, you may use your secure booking-management link to select another available working day or two-hour session block. Your existing £15 deposit remains attached to the rescheduled booking and is not charged again.
3. Cancellations made in time
If you cancel before the deadline, our booking system automatically initiates a full refund of the £15 deposit to the original payment method. We initiate the refund promptly; the time it takes to appear depends on Stripe, the card network and your bank or payment provider.
4. Fewer than 48 hours remaining
Once fewer than 48 hours remain, online changes and cancellations are locked. The £15 deposit is normally non-refundable, including where you do not attend. Please contact us if exceptional circumstances prevent attendance; any discretionary alternative does not change the general policy or create an entitlement for other bookings.
5. How to manage a booking
- Open the private management link in your confirmation email; or
- visit the Manage Booking page and enter the booking email and reference from your confirmation;
- choose an available replacement slot or select cancellation; and
- check the confirmation shown and any follow-up email.
Do not forward your management link. Contact info@themikelanny.com if you cannot access it.
6. Cancellation or change by us
If we cancel a paid booking, we will offer a suitable alternative where possible. If you do not accept the alternative, we will refund the amount paid for that booking. Where we need to change a facilitator, format, location or time, we will provide as much notice as reasonably possible.
7. Statutory rights
This policy does not restrict rights that cannot legally be excluded. Where a statutory cooling-off right applies to a service purchased at a distance, you may exercise it by sending a clear cancellation statement. If you expressly request that a service begins during the statutory cancellation period, you may be responsible for a proportionate amount for work already supplied, and the right may end once the service is fully performed where the legal requirements have been met.
8. Refund problems and complaints
If a refund confirmation has been issued but the credit has not appeared after the timeframe provided by your bank, contact us with your booking reference. Do not send full card details by email.
Email info@themikelanny.com or telephone +44 7838 856221. We will review complaints fairly and respond as promptly as reasonably possible.
9. Service provider
The Mike Lanny is a brand operated by Michael Olanipekun, a sole trader trading as Bara Group.
Flat 19, Chapter House, 294 Farnborough Road, Farnborough, GU14 7NH, United Kingdom.
Please also read our Terms and Conditions and Privacy Policy.